New Vault asking me to confirm my email - but I never received one?

Help
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1

Hey everyone,

I created a new Vault using the same email I used before, completed wallet verification, and everything looks good so far.

But now I’m getting a message asking me to confirm my email and I haven’t received anything. Not in inbox, not in spam.

Anyone else run into this? Do I just wait, or should I try using a different email?

Thanks in advance!

3

Hey @Tiago,

If you’ve already created the Vault and completed wallet verification, the confirmation email should normally arrive pretty quickly, but sometimes it can get delayed or blocked by spam filters.

Here’s a few things you can try:

  • Double-check the email for typos (even a small one will block the message)
  • Clear your browser cache and try again on the same device
  • If nothing shows up after a little while, you can try using a different email - some people had success that way

If you’re sure the email is correct and still nothing comes through, it’s probably worth reaching out to [email protected] to see if they can manually trigger it for you.

Let us know how it goes :slight_smile: